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FAQs

1. How do I contact the Petstar?

Once you login to your account, just select among the available Petstars, make the payment and you shall receive the contact details of your Petstar.

2. Can I avail multiple services at once?

Yes, you can book multiple services at once. However, you will be charged separately for individual services.

3. Why pay through Petside?

Petside is a trustworthy platform and you can be assured of your payment security. On payment through Petside, you avail insurance cover on the services booked. Also, no direct payment to Petstar is accepted.

4. What is Petside Guarantee?

Petside Guarantee is a mark of our credibility and authenticity. All our Petstars are verified professionals who are hired after strict background scrutiny. Also, with the Petside Guarantee, you can avail insurance cover on all the services booked.

5. How do I book a sitter again?

Log in to your account. Navigate to your profile and in the previous services booked section, you can book the sitter again.

6. Benefits of having repeat bookings?

It’s easier for your pet to develop a strong bond with one sitter, rather than multiple sitters. Also, as you have already met the sitter, it helps you set your preferences.

7. Can I modify my bookings?

This depends on whether your booking is already scheduled or not. Please do contact us in this regards at hello@petside.in

8. How much do I pay the Petstar?

At the time of booking, you can see the charges of every Petstar for every service and proceed accordingly.

9. My Petstar cancelled the booking, what should I do?

We take care of such situations do not occur. But in rare cases, if your Petstar has to cancel the booking, you can book for another sitter without any additional cost to you.

10. Is my personal information I share secure?

Yes, we do not share your personal information with anyone. Please read our privacy policy for more details.

11. I was not satisfied with the service I booked?

We take care that such cases do not occur, however, we regret if it does. You can write to us at hello@petside.in and we will look into the matter.

12. How can I be sure if my pet or my house is safe?

All our Petstars are verified and go through a strict background check. To ensure additional security, we provide insurance cover on all our services.

13. My plans changed, I want to cancel my booking?

Yes, you can. Please check the cancellation policy of your Petstar for the same.

14. If I need further information, how do I contact Petside?

For any query, you can contact us at our email address – hello@petside.in

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Our Services
  • Dog Walking
  • Pet Sitting
  • Pet Boarding
  • Pet Day Care
  • Home Visits
  • Dog Training
Locations
  • Mumbai
Contact

Prudential Building,
Hiranandani Gardens,
Powai, Mumbai,
India

  • hello@petside.in
  • +91 91367 76162
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